Frequently Asked Questions (FAQ)

Orders and Payment

How can I place an order?

You can place an order by visiting our online store at BagBel.com. Browse through our collection, select the items you want, and click “Add to Cart.” Once you have finished shopping, proceed to checkout, enter your shipping details, and make a payment.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. We also offer secure payment options through Apple Pay and Google Pay.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible at info@bagbel.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

Shipping and Delivery

What are your shipping options and rates?

We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on your location and the shipping method selected. For more details, visit our Shipping Information page.

Do you offer international shipping?

Yes, we ship internationally to many countries. International shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Returns and Exchanges

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition with all tags attached. For more information, please visit our Returns and Exchanges page.

How do I return an item?

To return an item, please contact our customer service team at info@bagbel.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back to us.

Can I exchange an item?

Yes, we accept exchanges within 30 days of receipt. Please contact our customer service team at info@bagbel.com to initiate an exchange and provide details of the item you would like to exchange.

Product Information

How do I know which handbag is right for me?

Our Product Guide provides detailed information about our handbags, including materials, sizes, and styles. If you need further assistance, our customer service team is happy to help you choose the perfect bag.

What materials are your handbags made from?

Our handbags are made from high-quality materials, including genuine leather, vegan leather, canvas, and other premium fabrics. Each product description provides detailed information about the materials used.

How should I care for my handbag?

Proper care depends on the material of your handbag. Please refer to our Handbag Care Guide for detailed instructions on how to care for your BagBel handbag.

Account and Privacy

Do I need to create an account to place an order?

No, you do not need to create an account to place an order. However, creating an account allows you to save your shipping information, track your orders, and access exclusive promotions.

How do I create an account?

To create an account, click on the “Account” icon at the top of our website and select “Create Account.” Follow the prompts to enter your information and set up your account.

Is my personal information secure?

Yes, we take your privacy and security very seriously. Our website uses SSL encryption to protect your personal information. Please review our Privacy Policy for more details.

Contact Us

How can I contact customer service?

You can contact our customer service team by email at info@bagbel.com or by phone at (438) 927-1678. Our team is available Monday to Friday from 9 AM to 5 PM (EST).